The SAPnet-R3 Front End (formerly known as OSS or Online
Service System) is nothing more (and nothing less) than an R3 system that
customers with remote connections to SAP support servers can use free of cost.
This is a brief list of what is available at the SAPnet-R3
front end system:
·
Problem and information database (hint notes),
so that users can try to find the solution to their problems before they call
SAP or send it a problem report. Looking and reading notes is a great way to
learn tidbits about R3.
·
Latest SAP news in the HotNews section.
·
Up to date release, installation, and upgrade
information. To have these very latest notes is a mandatory step in any
installation or upgrade procedure of R3.
·
Online problem registry. Problems or questions
are treated the same way (and sometimes better) and with the same priority as
they are when registered by telephone.
·
Training offerings and course descriptions.
These have just recently been included.
·
Access to the SSCR (SAP Software Change
Registration), where customers can register developers and SAP repository
objects and get the keys required to continue development.
·
Download support packages (formerly Hot
Packages) for correcting system and program errors.
·
Register Knowledge Products CDs.
·
Register customer systems and request SAP
licenses.
·
Define and manage service connections.
·
Display EarlyWatch Alert reports.
·
Manager user accounts for accessing the system.
SAPnet-R3 front end is the star service system provide by
SAP and the most widely used by SAP customers and partners, especially
consultants and administrators. The SAPnet-R3 front end interface is intuitive
and a very easy system to learn and use.
SAP provides initial user accounts for accessing SAPnet.
Customers can create and maintain additional user accounts from within the
SAPnet-R3 front end.
EarlyWatch
EarlyWatch is a SAP
offering for preventive services, providing proactive diagnosis and analysis
online. Through the connection, a SAP exert accesses the customer system and
obtains all the information needed for preparing a report that is later sent to
the customer.
SAP used to provide a free session before customer systems
go into a productive stage. Subsequent session must be separately contracted.
The first thing revealed in the EarlyWatch report is a
summary diagnosis indicating the problem’s level of severity found in the
system. This diagnosis might indicate that most parameters are well tuned and
that systems are running fine, or it might say that there are some problems,
which can be either normal or critical—in which case, customers should solve
them as soon as possible.
The checkups done by the EarlyWatch service include
detecting potential problems in the SAP R3 application, as well as in the
database and operating system. The service provides information about
tablespaces getting full, SAP system log error massages, buffer tuning, and
database parameters.
R3 systems have hundreds of parameters, with many of them
directly affecting other values. The EarlyWatch team analyzes the past week’s
evolution of the system and if it detects boottlenecks or an increase in
proccessing times, it usually recommends new values for the profile parameters.
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